Frequently Asked Questions

• How quickly will my tours be online?
• Are your tours MLS compliant?
• When will my virtual tours expire?
• How many scenes can be included in each tour?
• Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?
• Can I change the skin and text colors of my tour windows?
• If I change my company or contact information, do I have to recreate my tours?
• Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
• How much does an audio narrative clip cost?
• Can I place a link to school reports and city information on my tours?
• Can I place a link to a map of the property location on my tours?
• Can I place a floor plan on my tour?
• Can I place a printable flyer on my tour?
• Where do you link the tours out to?
• What is the charge to post tours to Realtor.com using PicturePath™?

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Question: How quickly will my tours be online?

Answer: Virtual Tours are typically processed within 1-2 days of being photographed. There may be a delay if your tour is shot over a weekend.

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Question: Are your tours MLS compliant?

Answer: Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.

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Question: When will my virtual tours expire?

Answer: Your virtual tours will each expire after a 12 month period of time. Each virtual tour can be renewed on an annual basis.

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Question: How many scenes can be included in each tour?

Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please contact us for details and complete virtual tour additions and added features.

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Question: Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?

Answer: Yes, it is possible to exceed the 30 scene limit. Please contact us @ 508.341.7075 for complete details and features.

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Question: Can I change the skin and text colors of my tour windows?

Answer: Yes. You can choose any color you wish for the skin and text colors of your tour windows.

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Question: If I change my company or contact information, do I have to recreate my tours?

Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.

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Question: Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?

Answer: There is no additional charge for the setup of real estate tour templates or skins.

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Question: How much does an audio narrative clip cost?

Answer: Free streaming music background clips are available. Please contact us @ 508.341.7075 for complete details and features.

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Question: Can I place a link to school reports and city information on my tours?

Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.

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Question: Can I place a link to a map of the property location on my tours?

Answer: Yes. A link to a map of the property is automatically generated.

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Question: Can I place a floor plan on my tour?

Answer: Yes. You can add a floor plan image using a separate feature button above the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window.

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Question: Can I place a printable flyer on my tour?

Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one out of templates for you.

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Question: Where do you link the tours out to?

Answer: We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to Homes.com, Homeseekers.com at no additional charge as long as the MLS sends their listings to those sites. PicturePath is available for an additional fee which pushes the virtual tour to Realtor.com, Homestore.com, AOL.com, and MSN.com.

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Question: What is the charge to post tours to Realtor.com using PicturePath™?

Answer: We are a virtual tour technology company that is an approved PicturePath™ member of Homestore, Inc (Move, Inc) the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com.

Homestore, Inc (Move, Inc) applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway (Note: FREE if your listing is a Showcase listing). All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. We can also send your tours to www.homeseekers.com and www.homes.com at no charge to you.

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